EX0-114試験名称：IT Service Management Foundation Bridge based on ISO/IEC 20000 [EXIN]
Ktest会社のEXIN ITSM 資格EX0-114試験参考書が認定試験の試験に出るに際して必要な試験問題集ですんです。Ktest会社のそれぞれ試験問題集は上位なIT専門家によって発展されて、設計されました。
EX0-114試験名称： IT Service Management Foundation Bridge based on ISO/IEC 20000
試験言語：英語、日本語
試験時間：45 分
受験料：8,750円
したがって、KtestのEXIN ITSM資格 EX0-114試験参考書を利用して、短期間に集中して試験問題集の専門的なIT Service Management Foundation Bridge based on ISO/IEC 20000試験参考書を習得することができます。また、自分でダウンロードしてインストールすることもできます。
KtestのEX0-114試験参考書は試験センターの最新試験情報によって、勉強者が持っているEX0-114試験問題集は最新版であることを保証できます。
最優秀なEXIN ITSM EX0-114学習材料を提供して、受験者を試験に合格させることを保証します。
もし、EXIN ITSM EX0-114試験に合格しない場合は、全額返金します。
Which of the following is a best practice concerning information security risk assessment?
A. Information security risk assessments should be carried out by an external auditor to maintain objectivity.
B. Information security risk assessments should be performed as a result of the review of every incident.
C. Information security risk assessments should be performed at agreed intervals and be maintained
duringchanges.
D. Information security risk assessments should be performed once a year.
Answer: C
A company decides to apply the principle of continual improvement. Which action would result from this decision.?
A. Analyze and evaluate the existing situation to identify areas for improvement
B. Analyze customer satisfaction and identify resulting actions
C. Review the Service Management System at least annual
D. Start an internal service organization evaluation
Answer: A
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users.
Which Process or Function can help to alleviate some of this workload?
A. Incident Management
B. Problem Management
C. Service Desk Service
D. Level Management
Answer: C
What defines Service Quality?
A. A series of activities that can be assessed in advance by a provider and customer
B. Achieving a 99.999% continuous level of availability
C. Meeting stated customer requirements and expectations
D. Providing a cost-effective service
Answer: C
What data is recorded when an incident is reported to the Service Desk?
A. the name of the person reporting the Incident
B. the name of the person handling the Problem
C. the name of the person who approves the Request for Change (RFC)
D. the names of persons who are authorized to implement Changes in the Configuration
ManagementDatabase (CMDB)
Answer: A
What is the difference between a process owner and a process manager?
A. a process owner is responsible for the effectiveness of the process and a process manager is
responsiblefor the realization of the process
B. a process owner is a director and a process manager is a manager
C. a process owner must have a Manager's Certificate and a process manager must have a
Practitioner'scertificate
D. a process owner will work directly with business leadership and the process manager only works within IT
Answer: A
Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?
A. constant quality
B. incorporating technological innovations
C. innovating the way services are provided
D. methodological order based on best practices
Answer: A
What is used for the assessment of maturity of organizations?
A. CMMI
B. CobITTM
C. ITIL
D. MOF
Answer: A
EX0-114試験名称： IT Service Management Foundation Bridge based on ISO/IEC 20000
試験言語：英語、日本語
試験時間：45 分
受験料：8,750円
したがって、KtestのEXIN ITSM資格 EX0-114試験参考書を利用して、短期間に集中して試験問題集の専門的なIT Service Management Foundation Bridge based on ISO/IEC 20000試験参考書を習得することができます。また、自分でダウンロードしてインストールすることもできます。
KtestのEX0-114試験参考書は試験センターの最新試験情報によって、勉強者が持っているEX0-114試験問題集は最新版であることを保証できます。
最優秀なEXIN ITSM EX0-114学習材料を提供して、受験者を試験に合格させることを保証します。
もし、EXIN ITSM EX0-114試験に合格しない場合は、全額返金します。
Which of the following is a best practice concerning information security risk assessment?
A. Information security risk assessments should be carried out by an external auditor to maintain objectivity.
B. Information security risk assessments should be performed as a result of the review of every incident.
C. Information security risk assessments should be performed at agreed intervals and be maintained
duringchanges.
D. Information security risk assessments should be performed once a year.
Answer: C
A company decides to apply the principle of continual improvement. Which action would result from this decision.?
A. Analyze and evaluate the existing situation to identify areas for improvement
B. Analyze customer satisfaction and identify resulting actions
C. Review the Service Management System at least annual
D. Start an internal service organization evaluation
Answer: A
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users.
Which Process or Function can help to alleviate some of this workload?
A. Incident Management
B. Problem Management
C. Service Desk Service
D. Level Management
Answer: C
What defines Service Quality?
A. A series of activities that can be assessed in advance by a provider and customer
B. Achieving a 99.999% continuous level of availability
C. Meeting stated customer requirements and expectations
D. Providing a cost-effective service
Answer: C
What data is recorded when an incident is reported to the Service Desk?
A. the name of the person reporting the Incident
B. the name of the person handling the Problem
C. the name of the person who approves the Request for Change (RFC)
D. the names of persons who are authorized to implement Changes in the Configuration
ManagementDatabase (CMDB)
Answer: A
What is the difference between a process owner and a process manager?
A. a process owner is responsible for the effectiveness of the process and a process manager is
responsiblefor the realization of the process
B. a process owner is a director and a process manager is a manager
C. a process owner must have a Manager's Certificate and a process manager must have a
Practitioner'scertificate
D. a process owner will work directly with business leadership and the process manager only works within IT
Answer: A
Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?
A. constant quality
B. incorporating technological innovations
C. innovating the way services are provided
D. methodological order based on best practices
Answer: A
What is used for the assessment of maturity of organizations?
A. CMMI
B. CobITTM
C. ITIL
D. MOF
Answer: A
2018-01-17 16:35
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